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Version: On-Premise 2.4

Get Incident Open Duration

Activity Description​

Returns the open duration of an Incident (in minutes). This can be used, for example, to trigger a workflow only when an incident is open for more than a specified number of minutes.

Output​

The number of minutes for which an incident is open.

Settings​

  • Use Current Incident/Use Another Incident – Determines whether to check the duration of the incident that triggered the workflow, or another incident.
  • Type: Device/Service – Determines whether the incident is ascribed to a Device or a Service.
  • Name – The name of the constant/dynamic incident's Device/Service (if you selected a constant incident, the list changes according to Type selection).
    Example: %DeviceName%
  • Classification – The classification of the incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %AlertType%